Walgreens

This store this stocked full Of most everything you could ever need. The problem is finding it. There is never Any help to be found. They have one cashier, and somebody in the pharmacy. The manager just left to run Back and forth to wherever the line forms. This would be a four or five-star place if they hired a few more people

I’ve been going here for well over 15 plus years now, I know most the staff…especially those at the pharmacy. Most of the time they are on top of things, I really can’t fault the employees for the company’s lack of staff. Most the negative reviews I’ve seen on here never take into account that some employees are only as good as the company’s training and support. That being said my last experience here was AMAZING, greeted by two friendly employees at the front, my prescriptions were filled in a timely manner and there was an abundance of staff on hand. I counted 5 not including the pharmacy.

I ordered some cold medications and specifically requested to leave them at the door as I was very ill. The gentleman who made the delivery stated that he still needed an id. And made me wait standing almost outside on a cold damp day and sick until he managed to figure out his app. Finally told me not to worry and to go inside. I understand it's not his fault, he is just following instructions from the pharmacy but it's unacceptable that the pharmacy makes these nonsense requests. It's just a cold medication. Never again! I saw this medication at CVS for a much better price.

Sat on hold for 24 minutes only to be hung up on when calling to check on my script- after they screwed it up, AGAIN. The idea that a nationwide pharmacy cannot get a refill right month after month, and then leave customers on hold after telling them to "call in to resolve" the issue with the same script every single month- and to hang up on the customer? Last month the excuse was staffing. You are telling me that not a single employee has 2 minutes to answer a call while the customer sits on hold for 25 minutes? It only takes 10 minutes to change pharmacies.

15-30 min hold times minimum and usually they pick up and put u back on hold only to then hang up in your face without having a chance to say word 🤦‍♂️. The worst!!! Some of us have no choice but to call to refill scheduled meds and they have one line, even for Doctors office!! My docs can’t get through as there is no back/door line. National chain and customer support of a third world country, actually it’s probably worse Complaints filed on several folks over the years whom no longer work there from several folks I know including us. Just document their names and issue and record their blatant disregard for your care and or document it with a notebook call Corp and the store manager or stop in and complain in person ESPECIALLY IF YOU HAVE A DISABILITY. This is the only way the chain/Corp with hammer down on this store I know switched to CVS and a few others but I prefer to use them as it’s on my way to work between my home and work THEY are great at violation of the law they swear to protect “ American with disabilities act” a clear violation of the dept of justice. No idea how they don’t have separate lines and extra workers for mandatory call refills or doctors !!

It would be really nice if the online refill request system actually worked instead of pretending your request went through and nothing happening. Especially nice if medications are time sensitive and often not stocked having to be ordered...

If you look at their website..the most popular hours are between 1pm and 2pm. That's when they close for lunch!! Brilliant!! Westbrook Walgreens pharmacy is not even open on weekends!! What kind of idiots make these decisions!!!

i go to this walgreens quite often as i live and work between westbrook and clinton. it’s a standard walgreens besides the severe downgrade from other stores. there is always some kind of issue regarding very few and overworked employees. some of these employees i see every single day without exaggeration. as well as the lack of help from management with other customers harassing their employees. the reason i choose to write a review today though is because although the store is regularly dusty and unorganized, there is HUMAN FECES on the OUTSIDE of the toilet in the women’s room. i truly hope management gets their act together before losing anymore businesses because me and many of my colleagues and friends have sworn away from walgreens at least in this area.