The UPS Store

Son los mejores. Un equipo de trabajo muy profesional; son amables, respetuosos y siempre le ofrecen al cliente la mejor opción. Un agradecimiento especial a Edgly.

Realmente complacida, un trato amable, maravilloso.

Perfecto

Came in Friday at noon telling the store I’m expecting a time sensitive package that has not arrived yet. Came back at 6 to find out they refused the ups package because I’m not a box holder and it’s ups policy. I called a few other locations in the area. EVERYONE said they do a 5 day hold and then return to sender if no one picks up. Or call the number on the package to verify. I will not give this place any more business and I will Take the time now they they disrupted my work this weekend to review and complain about this everywhere. There is no policy. I verified with other franchisees. They just don’t know the laws. They lied to my face saying it’s franchise policy. It’s not. Otherwise 1000’s of them would be out of compliance. Because we’ve sent packages all over the country without fail until now. Don’t waste your time here just drive further to do business with people who want to earn it. Lazy people in here. I told them in advance I’m expecting it and when I came back they knew my company name from my shirt but they still refused it. Worst store in history. Looks like others below had the same issues. 3 years ago. Henry is at it again. Clearly doesn’t know the laws. I am very close with a 5 store franchisee that said this is bullcrap. Beyond ridiculous! I ordered merchandise that was scheduled for UPS delivery when I was out of town. I modified my delivery to have it held at this location for pickup when I returned. When I arrived to pick it up, the clerk explained that it was returned to the sender, because I did not have a prior agreement with this UPS Store to have packages delivered there. What am I missing? The fact that I was able to select this store to have my shipment held implies an agreement, doesn't it? I've never had this happen at any other UPS Store franchise, nor any Fedex Kinkos. This franchise owner must hate having repeat customers..... Zero Stars..... IN RESPONSE TO THE REPLY FROM THE OWNER BELOW: IT MOST CERTAINLY WAS A UPS PACKAGE SENT TO AN ACCESS POINT FOR LOCAL PICKUP.....

Tried to call just to simply ask if the notary was available to do notary services, over the course of about 25 minutes tried calling intermittently only to be met with no answer whatsoever. And I understand being busy but at the same time even at my job when I'm neck deep in customer orders I still find time to answer the phone just to answer a simple question.

I came in for a simple vin verification, which Is done by any Florida notary. The guy in the store tells me he doesn’t do them because he doesn’t have training for that. What training? You compare the number on the paper with the number on the vehicle and follow the instructions. It’s very simple, but don’t waste your time with the store. They don’t seem to know what they’re doing Edit after reply: I said what I said here and I was very clear with what the issue was. There’s no reason for me to contact you. Why would I ever waste my time with you or your location ever again? The first time I walked in you made sure it was a horrible experience in a matter of 30 seconds. There are other choices and much better locations to go to, I would highly recommend to anyone reading this to go anywhere else. There are many other locations around The way you treat customers when we have a very simple request, makes me understand why so many people dislike the UPS store brand. UPS needs to be aware of the way you treat customers as you are a black mark on the brand itself.

I will drive out of my way for this store. The staff is incredibly friendly and helpful, especially Preston. Great service every time.

Closed before 6:30, and then stared at me from inside while they locked up. Usual shitty Florida service. EDIT: What do you mean share more details about my visit? I never got in the store. You closed before you were supposed to. Those were the details. Obviously you don't care at all about what happened to me, if you didn't even read the post. Thanks for the automatic reply!

Son los mejores. Un equipo de trabajo muy profesional; son amables, respetuosos y siempre le ofrecen al cliente la mejor opción. Un agradecimiento especial a Edgly.

Realmente complacida, un trato amable, maravilloso.

Perfecto

Came in Friday at noon telling the store I’m expecting a time sensitive package that has not arrived yet. Came back at 6 to find out they refused the ups package because I’m not a box holder and it’s ups policy. I called a few other locations in the area. EVERYONE said they do a 5 day hold and then return to sender if no one picks up. Or call the number on the package to verify. I will not give this place any more business and I will Take the time now they they disrupted my work this weekend to review and complain about this everywhere. There is no policy. I verified with other franchisees. They just don’t know the laws. They lied to my face saying it’s franchise policy. It’s not. Otherwise 1000’s of them would be out of compliance. Because we’ve sent packages all over the country without fail until now. Don’t waste your time here just drive further to do business with people who want to earn it. Lazy people in here. I told them in advance I’m expecting it and when I came back they knew my company name from my shirt but they still refused it. Worst store in history. Looks like others below had the same issues. 3 years ago. Henry is at it again. Clearly doesn’t know the laws. I am very close with a 5 store franchisee that said this is bullcrap. Beyond ridiculous! I ordered merchandise that was scheduled for UPS delivery when I was out of town. I modified my delivery to have it held at this location for pickup when I returned. When I arrived to pick it up, the clerk explained that it was returned to the sender, because I did not have a prior agreement with this UPS Store to have packages delivered there. What am I missing? The fact that I was able to select this store to have my shipment held implies an agreement, doesn't it? I've never had this happen at any other UPS Store franchise, nor any Fedex Kinkos. This franchise owner must hate having repeat customers..... Zero Stars..... IN RESPONSE TO THE REPLY FROM THE OWNER BELOW: IT MOST CERTAINLY WAS A UPS PACKAGE SENT TO AN ACCESS POINT FOR LOCAL PICKUP.....

Tried to call just to simply ask if the notary was available to do notary services, over the course of about 25 minutes tried calling intermittently only to be met with no answer whatsoever. And I understand being busy but at the same time even at my job when I'm neck deep in customer orders I still find time to answer the phone just to answer a simple question.