Panera Bread

Lugar sin limpieza de mesas y sillas desordenadas, platillos pequeños.

Sadly a negative experience here. • We ordered a bagel sandwich, they replaced it with something else we did not want, without letting us know. • I saw the Shift Mgr. behind the counter, take away our chips when clearly the sandwich came with chips after looking at receipt. • After we sat down, it was freezing in the dining room, 40° out & they had air conditioning on, we asked to turn air off & it continued to run. Apparently customers are last to be comfortable. • $9 for a "bowl" of soup that was clearly a CUP of soup. • $6.50 for a "1/2 sandwich" with bread falling apart. This is all pathetic! Panera get your "stuff" together. Way overpriced for smaller portion than before. Our bill was over $35 for 1 coffee, 1 pick-2, 1 bowl soup, 1 Sandwich. Sadly & clearly a negative experience.

I felt like I was in a high school cafeteria with all the employees being loud, calling out to other workers, and not doing much else. Floors were dirty, my table had to be wiped off before I sat down. My fork given with my salad was dirty. It seemed the small girl with her arm in a sling was more productive than some others prepping the food while laughing and congregating talking loudly behind the back counter. I come to eat and not hear shenanigans all around disturbing my space. They all mocked and talked about the police officer who entered for coffee and made remarks after he left. I am ashamed of their behavior all around.

We chose Panera in Brecksville for catering for a company meeting. The ordering and delivery service was easy. We quickly realized that there was a mistake with our order. When I called, the person who helped me (I did not get her name) took the call very seriously, expressed empathy and quickly corrected the problem and added some bonus items to my order. Mistakes happen to everyone - its all in how you handle it. The catering staff member made me feel like the issue was important, she was genuine, and corrected it quickly. Still a 5 Star experience, despite the hiccup. Thank you!

Panera used to be one of my favorite places & I would frequently order breakfast, lunch or even dinner. Lately, I feel as though their service has lacked and food reflective of the service. While the Brecksville location seems to be the best out of all the locations I’ve visited (vs Strongsville, mult. Cleveland locations, Parma, Mayfield, Canton, NY, Columbus, Sandusky, etc) I’m still disappointed, especially with how costly everything has become. The coffee used to be robust with flavor and I didn’t mind driving out of my way just to enjoy a morning cup of hazelnut coffee. The bakery used to always be fresh and a delight to indulge in. As much as their coffee tasted like an awful watered down, flavorless version of what I used to enjoy, the bakery always tastes like it was a few days old - dry, stale and just blah. But, at least this way, I’m saving more money by not making visits as often as I used to.

Went there today for lunch. They have kiosks to order at but still a bunch of people went to the cash register and seemed to get quicker service. While waiting for our food the prep area got yelled at by the assistant manager for making multiple mistakes on orders. Our order seemed to take a really long time to get. They were sold out of bread bowls which is really odd considering they're a bread place. The food was OK, but nothing spectacular. Definently over priced though. The diet Pepsi was flat from the machine. Be hard to go back there and spend that kind of money for mediocre food

Terribly slow service. I came during a snow storm and I was the only customer in the whole store with at least 4 employees working behind the counter. Took forever to get my food. None of the employees looked like they were trying to get my order ready for a while after I ordered.

A smaller location than others I have been to. The staff was friendly and I got my drink quickly. The coffee was hot and fresh when I arrived.

Lugar sin limpieza de mesas y sillas desordenadas, platillos pequeños.

Sadly a negative experience here. • We ordered a bagel sandwich, they replaced it with something else we did not want, without letting us know. • I saw the Shift Mgr. behind the counter, take away our chips when clearly the sandwich came with chips after looking at receipt. • After we sat down, it was freezing in the dining room, 40° out & they had air conditioning on, we asked to turn air off & it continued to run. Apparently customers are last to be comfortable. • $9 for a "bowl" of soup that was clearly a CUP of soup. • $6.50 for a "1/2 sandwich" with bread falling apart. This is all pathetic! Panera get your "stuff" together. Way overpriced for smaller portion than before. Our bill was over $35 for 1 coffee, 1 pick-2, 1 bowl soup, 1 Sandwich. Sadly & clearly a negative experience.

I felt like I was in a high school cafeteria with all the employees being loud, calling out to other workers, and not doing much else. Floors were dirty, my table had to be wiped off before I sat down. My fork given with my salad was dirty. It seemed the small girl with her arm in a sling was more productive than some others prepping the food while laughing and congregating talking loudly behind the back counter. I come to eat and not hear shenanigans all around disturbing my space. They all mocked and talked about the police officer who entered for coffee and made remarks after he left. I am ashamed of their behavior all around.

We chose Panera in Brecksville for catering for a company meeting. The ordering and delivery service was easy. We quickly realized that there was a mistake with our order. When I called, the person who helped me (I did not get her name) took the call very seriously, expressed empathy and quickly corrected the problem and added some bonus items to my order. Mistakes happen to everyone - its all in how you handle it. The catering staff member made me feel like the issue was important, she was genuine, and corrected it quickly. Still a 5 Star experience, despite the hiccup. Thank you!

Panera used to be one of my favorite places & I would frequently order breakfast, lunch or even dinner. Lately, I feel as though their service has lacked and food reflective of the service. While the Brecksville location seems to be the best out of all the locations I’ve visited (vs Strongsville, mult. Cleveland locations, Parma, Mayfield, Canton, NY, Columbus, Sandusky, etc) I’m still disappointed, especially with how costly everything has become. The coffee used to be robust with flavor and I didn’t mind driving out of my way just to enjoy a morning cup of hazelnut coffee. The bakery used to always be fresh and a delight to indulge in. As much as their coffee tasted like an awful watered down, flavorless version of what I used to enjoy, the bakery always tastes like it was a few days old - dry, stale and just blah. But, at least this way, I’m saving more money by not making visits as often as I used to.